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Customer Care

  • All orders will ship within 3-4 business days
  • We only ship within the US
  • Shipping
    • UPS or USPS over $50: Free
    • UPS or USPS under $50: $5
    • UPS Next Day: $27
    • UPS 2 Day: $19
    • Above shipping charges do not apply to wholesale orders
  • Returns
    • In order to receive a refund or exchange, you must mail back merchandise in the same condition as it was originally received with the original invoice within 30 days.   Buyer is responsible for shipping charges.  Mail returns back to:
      Towne & Reese
      Attn: Online Returns
      739 Providence Rd
      Suite 2
      Charlotte, NC 28207
  • Damaged/Incorrect Items
    • If you receive an item that is defective, damaged or incorrect, please email orders@towneandreese.com within 5 business days of receiving the merchandise.  Please keep the original box and packaging materials.   We will email you a label for returning the merchandise.   A replacement will be sent, if available, upon receipt–with the condition that merchandise still has the tags on it.